At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

Are you ready to take on a dynamic role where your attention to detail, problem-solving skills, and passion for customer satisfaction will truly make a difference? At Zimmer Biomet, we’re looking for a Customer Service Specialist to support our customers with top-quality service and precision.

How You’ll Create Impact

• Acting as a key link between sales, marketing, logistics, and commercial operations to ensure excellent customer experience

• Supporting order entry by clarifying any missing or unclear information

• Managing loansets in SAP – from order through booking, invoicing, and final reconciliation

• Handling service complaints and disputes in SAP or other dedicated tools

• Issuing credit notes and managing expired/expiring products in consignment and loan stock

• Performing internal checks on open orders, invoices, and FOC (free-of-charge) requests

• Creating and updating customer master data as needed

What Makes You Stand Out

• Experience in customer service or a similar role

• Strong communication skills, both verbal and written

• A problem-solving mindset and the ability to make decisions independently

• Good time management and the ability to prioritize tasks effectively

• You’re fluent in Polish and English

• Comfortable working with MS Office and SAP

• A customer-first approach and a collaborative mindset

Your Background

• A hybrid work setup – your presence in the office is needed only once every week or two

• A supportive, international team and an open, flexible culture

• The opportunity to grow in a global company with a meaningful mission: helping people live better lives

What we offer

• Lunch card: 450 PLN per month

• MyBenefit Platform: various portfolio of benefits such as tourism/culture /sport /lifestyle including MultiSport card

• Life & accident insurance: UNUM

• Medical care: MEDICOVER 5. Employer Social Fund

• Holiday supplement: 2723,40 PLN gross (once a year for a 10-working day holiday, in accordance with the applicable remuneration regulations)

• Jubilee award: every 5 years, monetary and 5 days off fully paid

• Volunteer policy: 1 day off fully paid a year

• Self-Learning Platform

• Theatre tickets discount

• Glasses: 300 PLN gross reimbursement

EOE/M/F/Vet/Disability