Job Description

You will be part of the Global Problem Management team for Customer Success Services (CSS), where the customer is at the forefront. Our Problem Management team provides meaningful Root Cause Analyses (RCAs) to customers, offering a detailed review of any disruptions to service. It is essential for the customer to understand the issue and have confidence that we have taken the necessary actions to prevent further incidents.

Additionally, our team collaborates with key stakeholders to enhance production, services, and processes, aiming to increase customer satisfaction.

Essential requirements:

1. Hands-on experience in developing objects using Oracle SQL, PL/SQL, Unix, and WebLogic administration skills.

2. Strong knowledge and hands-on experience with OCI architecture and building, deploying core OCI services/components.

3. Solid hands-on experience in Middleware environment administration (install, configure, migrations, tuning, patching, administration & monitoring) on middleware platforms such as Oracle SOA, ODI, MFT, and OIC.

4. Strong customer interactions and service orientation to understand customers’ critical situations, provide appropriate responses, and mobilize organizational resources while setting realistic expectations for customers.

5. Strong DBA performance tuning skills.

6. Exceptional problem-solving, strategic thinking, and decision-making abilities to troubleshoot complex technical issues.

7. Excellent competency in written and oral English communication.

Career Level – IC4

Responsibilities

You will be part of the Global Problem Management team for Customer Success Services (CSS), where the customer is at the forefront. Our Problem Management team provides meaningful Root Cause Analyses (RCAs) to customers, offering a detailed review of any disruptions to service. It is essential for the customer to understand the issue and have confidence that we have taken the necessary actions to prevent further incidents.

Additionally, our team collaborates with key stakeholders to enhance production, services, and processes, aiming to increase customer satisfaction.

Essential requirements:

1. Hands-on experience in developing objects using Oracle SQL, PL/SQL, Unix, and WebLogic administration skills.

2. Strong knowledge and hands-on experience with OCI architecture and building, deploying core OCI services/components.

3. Solid hands-on experience in Middleware environment administration (install, configure, migrations, tuning, patching, administration & monitoring) on middleware platforms such as Oracle SOA, ODI, MFT, and OIC.

4. Strong customer interactions and service orientation to understand customers’ critical situations, provide appropriate responses, and mobilize organizational resources while setting realistic expectations for customers.

5. Strong DBA performance tuning skills.

6. Exceptional problem-solving, strategic thinking, and decision-making abilities to troubleshoot complex technical issues.

7. Excellent competency in written and oral English communication.

Career Level – IC4

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.