Customer Solutions Analyst (Modern Trade)

Posted on October 6, 2025

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Job details

  • Profession: Uncatalogued Profession

  • Country of the Job: Thailand

  • State of the Job: THA

  • City of the Job: Bangkok

  • Job Application Deadline (Year): 2025

  • Type of job: Full-time

  • Hiring Company: Nestle

  • Mode of Work: Onsite

  • Applier's country: Thailand

  • Benefits Included: Vision insurance, Stock shares

POSITION SNAPSHOT

Location: Bangkok, Head Office

Company: Nestlé

Business Unit/Division: Supply Chain Management

Full-time

A DAY IN THE LIFE…

Demand Capture : – complete and resolve all demand capture failures within defined service level agreement.

Order Filter :

  • contact customer or internal contact to resolve blocked orders within SLA

  • align material information with customer to be able to capture orders.

Order Fulfilment :

  • Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep updated the Out of Stock Repository

  • Apply the mitigation agreed with customer if related to already existing orders or Request to Order Fulfilment to setup the mitigation action for future orders

  • Manage Stock Allocation issue that requires a customer contact

  • Manage Delivery Creation issue in collaboration with Order Filtering and/or ICC(Interface Centre of Competence)

  • Contact the customer and propose a resolution in case of Transportation issue related to Load Optimization, Carrier Selection, Appointment Scheduling and Delivery delay

  • Contact the customer and propose a resolution in case of Physical Logistics(Warehouse) issue related to

Billing

  • Collaborates with billing in the resolution of billing issues that requires a contact with the customer

Returns and Refusals :

  • Be the principal contact for the customer for all returns and refusals

  • Capture and register Returns and Refusals requests through Customer Interaction

  • Analyze reasons for refusals and contact customers to propose mitigation actions for refusals

  • Assess Compliance of Returns Requests according to Market Return Policy Conditions and ensure all relevant documentation is in place for analysis of credit/debit value

  • Manage the execution of Refusals with Customers & Transport and receive and archive all relevant information of the case

  • Manage, monitor and coordinate of the destruction of goods – when needed with Physical logicistics and 3rd party providers

  • Provide guidance and help with missing documentation -when needed- to Claims Management on the returns

ARE YOU A FIT?

  • Bachelor’s Degree in Logistics, Supply Chain Management or related.

  • Minimum of 3 years of experience in Customer Service, Customer Facing Supply Chain, Demand or Supply Planning, Distribution Handling.

  • Strong analytical skills and attention to details.

  • Good negotiation, problem solving & convincing skills.

  • Good English & Thai communication skills.