EAP Supervisor | Onsite, Dublin

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About the Role:

As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter.

We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we’re on the constant lookout for fresh talent to join our expanding teams.

As an EAP Supervisor you will be leading a team of EAP Telephone Counsellors at our hub in Dublin. You will coordinate, supervise and be accountable for the daily activities of business support, technical or production team or unit. Working alongside the EAP Ireland team you’ll have the opportunity to in the moment support to a diverse range of clients. In addition to having impact on a great team, you’ll also discover the career opportunities you’d expect from an industry leader.

Working Schedule:

• Monday to Friday 10am – 6pm

• Onsite at our Dublin Office

Key responsibilities will include:

• Provide direction and support to team members.

• Foster a positive and collaborative team environment.

• Assign tasks and responsibilities to team members.

• Monitor progress and ensure timely completion of tasks.

• Track team performance and productivity.

• Manage Critical Incident workflow for EMEA

• Conduct regular performance reviews and provide feedback.

• Address and resolve any issues or conflicts within the team.

• Facilitate problem-solving and decision-making processes.

• Maintain clear and open communication channels within the team.

• Act as a liaison between the team and higher management.

• Identify training needs and opportunities for team members.

• Provide coaching and mentoring to enhance skills and performance.

• Manage and allocate resources effectively.

• Ensure the team has the necessary tools and support to succeed.

• Prepare and present regular reports on team performance and progress.

• Communicate key metrics and achievements to stakeholders.

Required qualifications:

• Accreditation or currently undertaking supervised hours working towards accreditation to recognized counselling governing body or Master’s degree in Psychology with relevant coaching qualification (EMCC/ICF).

• Hold atleast an undergraduate degree or equivalent experience

• Minimum Level 7 or equivalent in Counselling or Psychotherapy

• I.T/Computer literate (MS Word, Excel, Outlook, MS Teams etc.).

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2023 Optum Services (Ireland) Limited. All rights reserved.

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