Job Summary

We are looking for Desktop Support Technician. This is a client-facing role & the candidate will have regular interactions with various client managers. As part of our elite Deskside support team that provides technical support and expertise to our End Users VIPs and their administrative assistants. This team works in a total contact ownership model that includes receiving direct intake from our executives and End Users working every incident or request through to fulfillment.

Responsibilities

Expertise in supporting End User Computing hardware and software (Windows and MAC) including laptops desktops mobile phones tablets printers MS Office Remote Access Video Conferencing and VDI. Experience in documenting tracking and monitoring the incidents and problem(s) to ensure a timely resolution in ServiceNow Remedy or similar ticketing systems. Must have deep subject manner expertise in hardware peripherals and enterprise software support reimage and data migration break-fix international travel support device back-up and restore mobility email IMACs (installs add moves and changes) and ad-hoc support for technology users. Experience using ARS Active Directory SCCM JAMF Nexthink and similar tools to support first contact resolution Experience in the full lifecycle of end user devices including provisioning monitoring remote managing re-imaging de-provisioning and retiring. Must be able to manage and organize your own workload and utilize your resources to ensure the Executive issues and requests are resolved. Proven ability to learn quickly and utilize latest technologies to develop and implement superior solutions in a high-pressure environment Experience following policies and guidelines on security and confidentiality Focused team player with strong ability to provide independent leadership for successful project outcomes and achievement of desired objectives Being a deskside position it is expected the willingness to carry device boxes and moves Excellent communication interpersonal and analytical skills Must be able to communicate the concept behind the problem/resolutions to Nike Executives Applies best practices and knowledge of internal/external business challenges to improve processes and services Experience performing system administration responsibilities within an enterprise environment. Experience supporting end to end technology services and solutions Experience supporting Audio Video Conferencing technology and Live Meeting Streaming Required

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.