Veeva Systems Inc. is a global leader in cloud-based software solutions tailored for the life sciences industry. Driven by innovation, product excellence, and a strong focus on customer success, Veeva serves over 1,100 clients worldwide—from leading pharmaceutical giants to fast-growing biotech startups.

Product Expert – Veeva CRM

Location: Remote – US | #LI-RemoteUS
Company: Veeva Systems Inc.

About Veeva

Veeva Systems is a mission-driven pioneer in industry-specific cloud solutions, empowering life sciences companies to deliver therapies to patients more efficiently. As one of the fastest-growing SaaS companies in history, we exceeded $2 billion in revenue last fiscal year—and we’re just getting started.

Our values are at the core of everything we do:

• Do the Right Thing
• Customer Success
• Employee Success
• Speed

In 2021, we became a Public Benefit Corporation (PBC)—a unique designation that legally binds us to balancing the interests of customers, employees, society, and shareholders.

With our Work Anywhere approach, you have the flexibility to work from home or the office—wherever you thrive best.

Join Us

Help us continue transforming the life sciences industry while making a meaningful impact on our customers, employees, and communities.

The Role

As a Product Expert on the Veeva CRM team, you’ll represent the voice of the customer and play a key role in shaping the product roadmap. You'll be an internal and external evangelist—engaging with customers, leading community discussions, and creating high-value resources to help teams unlock the full potential of our CRM solutions.

This is an exciting opportunity for someone deeply familiar with Veeva CRM who is passionate about customer success and product excellence.

Note: This is not a QA or Engineering role.

What You’ll Do

• Serve as a product evangelist and subject matter expert for Veeva CRM
• Stay up-to-date on product features, roadmap, and best practices
• Engage with customers through meetings, events, and online communities
• Share product vision and gather feedback to inform future development
• Collaborate with product teams to create content like release notes, demo videos, and educational materials
• Support cross-functional teams—including Services, Sales, Strategy, and Support—with product expertise

Requirements

• 3+ years of experience administering or implementing Veeva CRM
• Strong ability to communicate technical concepts to both business and technical audiences
• Experience working directly with customers in both in-person and virtual environments
• Excellent analytical, verbal, written, and presentation skills
• Self-motivated team player with a positive, can-do attitude
• Willingness to travel up to 10%

Nice to Have

• Experience creating content for both technical and non-technical audiences
• Skills in video editing or creating demos
• Familiarity with managing online communities
• Experience delivering software demonstrations

Perks & Benefits

• Comprehensive medical, dental, and vision insurance
• Flexible PTO and paid company holidays
• Retirement savings programs
• 1% charitable giving match
• Global opportunities for growth and impact

Compensation

• Base Salary Range: $55,000 – $225,000
  Actual compensation may vary based on your location, experience, and qualifications. Additional forms of compensation may include performance bonuses and stock options.

About Our Team

Veeva is headquartered in the San Francisco Bay Area, with offices in over 15 countries worldwide. We’re proud to be an equal opportunity employer, committed to diversity, inclusion, and accessibility. If you require accommodations during the application process, please contact us at talent_accommodations@veeva.com.