We’re proud to be a Forbes 400 company with over 80 years of experience, and we’ve maintained an A+ rating from A.M. Best, an independent rating agency. This rating reflects A.M. Best's confidence in our ability to consistently meet our clients' needs for the long term. Recently, we were also ranked among Forbes’ Top 25 Happiest Companies to Work For!

We partner with over 35,000 groups and unions, providing and servicing their permanent benefits.

We're currently looking for individuals with integrity, a passion for teaching and coaching, and a strong desire to help others succeed. If you’re motivated, coachable, and have a positive mindset, we’d love to have you on our team—no industry experience required! Our professional training program will equip you with all the skills you need to thrive.

Are you a communication expert who excels at delivering exceptional customer service? Looking for a remote opportunity to work from anywhere in the USA? We want to hear from you!

We’re seeking a Remote Customer Account Representative to join our team. In this role, you’ll be the first point of contact for customers, providing assistance with inquiries, troubleshooting, and delivering top-tier support to ensure an outstanding customer experience.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat promptly and professionally
• Identify and escalate priority issues to the appropriate team members
• Maintain accurate, detailed records of customer interactions
• Proactively seek ways to enhance the customer experience

Requirements:

• Excellent communication skills and a friendly, approachable attitude
• Strong problem-solving skills and a genuine commitment to customer satisfaction
• Self-motivated with the ability to manage time effectively and work independently
• Previous customer service experience is a plus, but not required

This is a full-time, remote position offering flexible hours and opportunities for growth within the company. If you’re passionate about providing exceptional customer service and enjoy the flexibility of working from home, we’d love to hear from you!

Apply now to join our team of dedicated professionals across the USA.