Why Clipboard Health Exists:

At Clipboard Health, our mission is to help individuals rise up the socioeconomic ladder. We aim to significantly improve lives by empowering healthcare professionals to transform their extra time and ambition into career advancement and financial success. Our app-based marketplace connects healthcare facilities with professionals, enabling them to book on-demand shifts while offering healthcare providers access to immediate talent. We strive to give healthcare professionals the freedom to choose when and where they work, while ensuring healthcare facilities have the flexibility to meet their staffing needs.

About Clipboard Health:

Clipboard Health is a rapidly growing tech startup, post-Series C, that’s reshaping the healthcare talent market through powerful two-sided network effects. We are a diverse, inclusive company with a remote, global team. Since being recognized on YC’s Top Companies list, we’ve grown over 20x since January 2021. There's never been a more exciting time to join us as we continue expanding and empowering healthcare professionals and facilities, ultimately improving patient care. To learn more about working at Clipboard Health, check out our Careers page and discover how we operate.

About the Role:

Clipboard Health is looking for passionate, customer-focused individuals to join our team as B2B Support Specialists (HCF Agents). This isn’t your typical call center position—you’ll be the dedicated account manager for our most important business clients: healthcare facilities (HCFs). Your role will be to proactively address client challenges, prevent churn, and ensure a smooth, positive experience for our customers.

We don't measure success based on just a few metrics. What truly matters is whether you’re solving problems effectively and contributing to the success of our business customers.

What You’ll Do:

✅ Own and resolve customer issues end-to-end – Serve as the primary support contact for healthcare facilities, addressing calls and emails promptly and accurately.
✅ Prevent churn & drive retention – Identify potential problems before they arise and collaborate with internal teams to keep customers satisfied.
✅ Engage in real-time problem-solving – Handle at least 30 calls and 15 email tickets daily, ensuring that every interaction leads to a real, lasting solution.
✅ Work independently in a fast-paced environment – We’re looking for self-starters who can think critically and manage their time without needing constant supervision.

What We Look For:

🚀 Customer-Centric Mindset – You genuinely care about helping customers and take ownership of solving their problems.
🚀 Strong Communication Skills – Professional, clear communication in both spoken and written English is essential for this role.
🚀 Proactive Problem-Solving – You go beyond scripts to think critically and find lasting solutions for customers.
🚀 High Accountability – We value individuals who hold themselves to high standards and consistently deliver results.

Who Can Apply?

📌 Experience Level: Open to candidates of all experience levels—what matters most is your ability to professionally manage business clients and solve problems effectively.
📌 Education: No specific degree required—what you can do is more important than your résumé.

Why Join Clipboard Health?

✅ 100% Remote – Always. Work from anywhere in the world.
✅ Fast-Paced Startup Environment – Join a company that values curiosity, independence, and growth.
✅ A Hiring Process That Rewards Skills, Not Just Experience – Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.

📌 Next Steps After Application:

The application form includes a few basic customer support skill-based questions. Answering these correctly is essential—incorrect answers will lead to automatic rejection, as they assess your ability to handle real client scenarios.
If you pass the initial screening, you will receive an email with case study instructions within 2-3 days.
Be sure to check your spam folder—if the email isn’t there, make sure it hasn't been filtered.

System Requirements:

To be successful in this role, you’ll need:
✅ A reliable laptop or desktop (no Chromebooks or Linux OS).
✅ A minimum 20 Mbps wired internet connection.
✅ A wired headset for clear communication.
✅ A quiet, distraction-free workspace.
✅ Stable power and internet connectivity.

Ready to Make an Impact? Apply Now! 🚀

If you’re passionate about helping customers, solving complex issues, and thriving in a high-growth startup, we’d love to hear from you!