Join our expanding health supplement brand, committed to enhancing lives with scientifically-backed, top-quality products. Over the past nine years, we've earned the trust of a loyal customer base on Amazon.com (USA) by offering 13 premium supplements designed to support health and wellness.

Our passionate, tight-knit team of four has already hit $1 million in annual sales, and we're aiming for $10 million in the next 3 to 5 years. With plans to launch 10 new products by next year, we're entering an exciting phase of rapid growth.

About Us

We are a mission-driven company focused on improving lives through premium-quality, science-backed supplements. Over the past nine years, we’ve built a loyal customer base on Amazon.com, offering 13 top-performing products. With five exciting new launches planned this year, we’re entering an exciting phase of rapid growth—and we’re looking for a strong Operations Manager to help us scale to the next level.

About the Role

We are seeking a proactive, results-oriented Operations Manager to take full ownership of the day-to-day operations of our Amazon FBA business. In this role, you'll solve problems independently, drive supply chain efficiency, ensure compliance with Amazon's requirements, and continuously seek ways to improve performance and reduce costs.

🎯 Key Responsibilities

🔹 Supply Chain, Shipping & Logistics

• Forecast demand and coordinate with suppliers, freight forwarders, and 3PLs to maintain optimal stock levels, prevent stockouts/overstock, and manage expiration-sensitive inventory.
• Source and evaluate cost-effective logistics partners (manufacturers, carriers, warehouses).
• Oversee the end-to-end process of Purchase Orders (POs), from manufacturing to delivery, while maintaining strong supplier relationships.
• Maintain accurate expense records and invoice documentation.

🔹 Inventory Management

• Proactively manage inventory levels across Amazon and 3PL warehouses to prevent stockouts (OOS).
• Maintain real-time visibility into inventory levels across all SKUs in AWD and 3PL storage locations.
• Track and update Cost of Goods Sold (COGs) regularly, incorporating all associated expenses and ensuring COGs remain within acceptable targets.
• Review and audit storage invoices to prevent overcharges.
• Monitor product expiration dates and manage inventory rotation to minimize waste and avoid blocked listings.
• Track Amazon removals and file reimbursement or disputes for incorrect removals or charges through case support.

🔹 Amazon Seller Central Management & Compliance

• Maintain strong Account Health and ensure compliance with Amazon’s evolving policies.
• Regularly monitor Account Health and proactively address any issues to prevent suspensions or negative impacts on performance metrics.
• Resolve support cases quickly, including listing suspensions, ASIN violations, and FBA inventory issues.
• Oversee product compliance for dietary supplements, including third-party testing and documentation (e.g., Eurofins) as required by Amazon.
• Ensure ongoing availability of Subscribe & Save coupons and Brand Tailored Coupons.
• Submit and follow up on reimbursement claims for lost or damaged inventory, incorrect fees, and other Amazon-related discrepancies.
• Respond to customer inquiries and maintain high satisfaction ratings.
• Manage all communications with Amazon Support (email, phone, and Seller Central).

🔹 Business Operations & Leadership

• Build and document SOPs to streamline operations and create repeatable workflows.
• Identify inefficiencies and recommend improvements or automation opportunities.
• Collaborate directly with the CEO to translate strategy into action, helping lead the team with a sense of ownership and accountability.

Working Hours ⏰: Full-time, 40 hours per week, with core working hours from 10am – 2pm EET (UTC+2).

Reference Checks 👥: Please note that we conduct comprehensive reference checks as part of our recruitment process.

💼 About You

• Operations & Supply Chain: Proven experience working with suppliers and logistics partners to manage stock. Familiarity with Asian manufacturers and import/customs from the Far East is essential. You’ll be expected to take full ownership of the supply chain within your first 4 weeks.
• Operations Manager Experience: Ideally, you have several years of experience as an Amazon Operations Manager or in a similar role, with a proven track record.
• Amazon Experience: 3+ years managing an Amazon account (FBA & Seller Central). Experience in supplements or other compliance-sensitive categories is a plus.
• Detail-Oriented & Organized: You have systems in place to stay on top of tasks, timelines, and metrics.
• Leader & Problem Solver: You take initiative, can delegate when needed, and lead independently, focusing on KPI-driven management. You’re capable of making key decisions with minimal oversight.
• Excellent Communicator: You write and speak fluent English and communicate clearly over Slack, email, and Zoom.

💡 Perks & Benefits

• 💻 Remote-first work with flexible hours
• 💰 $2,000–$2,500/month salary + performance bonuses
• 🏖️ Paid holidays & sick leave
• 🎓 Continued learning — we’ll cover relevant courses and training
• 🚀 Early-stage opportunity with huge scope for growth
• 📊 Career advancement — potential to grow into a senior leadership role, such as COO

Ready to Help Us Scale?

This is your chance to join a values-driven brand at a pivotal stage of growth. If you're passionate about operations, excited about Amazon, and want to make an impact in a fast-growing company, we’d love to meet you!