Account Support Co-Ordinator

Job ID

220860

Posted

27-May-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative

Location(s)

London – England – United Kingdom of Great Britain and Northern Ireland

Job Description

Co-ordinator level role responsible for EMEA wide account support for all central client and CBRE meetings. In addition the role will support International communications working with the Global Comms team and the International COO.

Account Support

Organise and drive Key CBRE EMEA Operations Managment team meetings – agenda setting, assigning action plans, accountability and follow up on priority actions.

• Estates bi-weekly

• Opp’s weekly

• Int SMT bi-weekly

• Town Hall bi-monthly

• QBR quarterly

• Support special projects and Business cases when required e.g. Sim opex initiatives

• Drive and collaborate with service leads where required

• Consolidate performance data across the region

• Follow up and consolidate team action updates

• Oversee VSD Data Management for CBRE & Vendor Partners

• Undertake regular review of database

• Follow up with regional teams on corrective action where needed

• Train and support CBRE & Vendor VSD Update owners

• Responsible for CBRE EMEA Account team and Vendor partners on-boarding

• Manage CBRE Onboarding Team

• Train and provide support to vendor partners onboarding team.

• Support Bank and CBRE technology requests and access to platforms for Account Team

• Responsible for International Org Charts Updates and monthly deliverable

• Conduct BCP and Escalation Bi-annual Review

• Responsible for coordinating any Account team workplace changes

• Drive and manage account employee engagement initiatives play an active role in the on account engagement groups

• Support Client monthly finance proforma/ VSD reconciliation

• Support HR related activity including new starter orientation, reward and recognition, training initiatives & Global People tool alignment and offboarding.

• Support London office management and liaison with client team to manage diaries and room bookings and other tasks as required

Comms

• Support the development and delivery of Global communications plan

• Responsible for internal communications including the Account Town Hall, account updates, monthly newsletters and ad-hoc communications for International Account Team

• Manage an effective flow of information to all client stakeholders including presentation material, QBR content and reports for International Region

• Maintain brand resources and materials for the account

• Maintain International Distribution Lists

• Serve as Account Comms liaison to the International Operating Council

• Embrace new Technology platforms for issuing communications and smart ways of working and deploy and train the teams with the help of the CBRE D&T team and other SMEs

Qualifications / Essential Skills

• 3+ years relevant co-ordinator experience risk & compliance experience,

• Previous experience in corporate real estate operations is strongly preferred

• Excellent attention to detail with ability to identify potential strategic risks and issues

• Excellent written and verbal communication skills in English with the ability to interact effectively with people at all levels of the organization

• Self-motivated with a strong sense of accountability and work ethic

• Ability to handle multiple tasks, manage time effectively and establish priorities to meet deadlines in a fast-paced team environment

• Strong leadership and project management skills as well as team player who is sensitive to the needs of the functional business units

• Ability to engage with and influence the organization, the client, and key stakeholders and establish a high level of credibility

• Willing to work in a diverse team environment.

DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

ABOUT CBRE

CBRE is the world’s leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 80,000 people worldwide, with 2,500 working in the UK. The Company’s core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)