What is the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Assistant / Front Office Manager, you’ll support the delivery of that experience by assisting in managing all aspects of the front office — including guest registration, business center, concierge services, telephone, and reservations. You’ll create a warm atmosphere that helps our guests feel at home, while supporting your team in delivering exceptional service.

Your Day to Day at Holiday Inn Express

At Holiday Inn Express, we offer travel that’s simple and smart .

From effortless check-ins to comfortable rooms with all the essentials, our focus is on helping our guests be more than ready — so we need to be too.

People

Support daily staffing needs, assign duties, and assist in setting team performance and development goals.

Provide coaching and regular feedback to enhance team effectiveness.

Ensure all team members are trained in service standards, safety regulations, and hotel systems.

Promote a positive team culture aligned with IHG’s True Hospitality values.

Guest Experience

Ensure the front office delivers great service and professional attention.

Personally engage with guests during peak times to ensure satisfaction.

Manage and resolve guest complaints effectively.

Conduct routine inspections of the front office and lobby/public areas to maintain quality and cleanliness.

Financial

Assist in budget preparation and help monitor expenses, labor costs, and occupancy targets.

Support inventory and rate management strategies.

Oversee night audit tasks in absence of Front Office Manager.

Help implement upselling initiatives at the front desk to improve ADR and RevPAR.

What We Need From You

Bachelor’s degree / higher education qualification in Hotel Management or related field.

Minimum 3 years of front office/guest services experience, including at least 1 year in a supervisory/managerial role.

Fluency in English is essential; additional language skills are a plus.

Experience in using property management systems (PMS) preferred.

How Do I Deliver This?

We live IHG’s promise of True Hospitality every day:

True Attitude: Be genuinely caring and seek to make a difference.

True Confidence: Know your role and build trust with guests.

True Listening: Understand guest needs by paying attention to what they say (and don’t say).

True Responsiveness: Deliver what guests need quickly and thoughtfully.

What We Offer

Competitive salary and benefits.

Global room discounts at IHG hotels.

Learning and development opportunities across the IHG network.

A supportive and inclusive team culture.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.