As an Associate Representative – Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company’s products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer’s buying experience. You will collaborate with outside sales to ensure goals are being met.

Responsibilities:

• Obtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.  

• Increase orders by suggesting related items, explaining features, and checks customer’s buying history. 

• With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts. 

• Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order. 

• Review open customer order reports and act on open items, including those items that may be at risk in meeting customer’s promised delivery date.  

• Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification. 

• Report industry trends, competitive pricing and customer feedback to management. 

Qualifications:

• High School Degree or Equivalent required; Bachelor’s degree preferred.

• Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years).

• Familiar with Microsoft Office, and ability to perform basic computer skills

• Ability to perform multiple tasks simultaneously

• Ability to work in a team environment

• Ability to communicate clearly, both verbally and in written form

• Attention to detail

• Ability to prospect and market concepts to existing and potentially new accounts

• Ability to act and solve routine or standard problems

• Ability to identify and define problems and possible solutions independently; chooses among existing solutions

• Ability to work independently with supervision

• Ability to travel up to 25%