Business Partner – Specialist, Customer Success

Posted on October 9, 2025

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Job details

  • Profession: Uncatalogued Profession

  • Country of the Job: Philippines

  • State of the Job: PHL

  • City of the Job: Makati

  • Job Application Deadline (Year): 2025

  • Type of job: Full-time

  • Hiring Company: Concentrix

  • Mode of Work: Onsite

  • Applier's country: Philippines

  • Benefits Included: Health insurance, Dental insurance, Paid time off, Wellness, Insurance

Job Title:

Business Partner – Specialist, Customer Success

Job Description

Job Description

You Have:

  • 2+ years of experience working in a customer service

  • Prior success in achievement of personal and team sales quota/goals

  • Experience in high-volume calling

  • Experience learning new technology and data

  • Process orientation and ability to follow call scripts

  • Problem solving skills

  • Excellent knowledge of MS Office programs

  • Experience working with Salesforce.com or similar CRM

  • Experience or willingness to work from home

You Will

  • Manage high volume of customer contacts and communications through phone and email each day

  • Use contact search and productivity tools to verify contact information is accurate

  • Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion

  • Develop a level of product knowledge to speak intelligently to customers and address specific objections

  • Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems

  • Capture customers’ product expectations, experiences, satisfaction, and likelihood of abandonment, “Voice of the Customer”

  • Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage

  • Work with teams and management to promote a positive customer experience

Our Benefits/Perks:

  • Health Insurance with Dental Coverage for Employees

  • Paid Time off

  • Bereavement Leave

  • Life Insurance

  • Group Personal Accident Program

  • Employee Assistance Program

  • Rewards and recognition programs

  • Wellness Incentive Program

  • Learning and Development Programs

Location:

PHL Makati City – Ayala North Exchange

Language Requirements:

English (Required)

Time Type:

Full time

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