CRM Communication, Sr. Specialist

General Information

Req #

WD00082089

Career area:

Marketing

Country/Region:

Japan

State:

Tokyo

City:

Chiyoda-Ku

Date:

Monday, May 26, 2025

Working time:

Full-time

Additional Locations :

• Japan – Tōkyō – Chiyoda-Ku

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

Description and Requirements

Employer: Lenovo Japan, LLC

Work location: Akihabara UDX (Tokyo)

Smoking: Not allowed in the office, but smoking room is available in 5th floor of Akihabara UDX

Employment condition: Permanent Staff ( Probation period: 6 months)

# of hirings: 1HCs

Expected salary: Depending on the current salary and experience, we would arrange the reasonable salary.

Overtime allowance: Applicable

Working hours: 9:00-17:45 (Rest time: 1 hour (12:00-13:00))

Holidays: Saturday, Sunday, national holidays, year-end holiday, established anniversary day, special holiday, and compensatory holiday

Social insurance and benefits: Comprised of Pension, Health, Unemployment and Worker’s Accident Compensation, Defined-contribution pension, property accumulation savings, Lenovo employee group life insurance, etc.

■About Organization

• Report to: Head of Commercial Marketing

• Subordinates: 0

• Number of Peers: 4

■Roles and responsibilities

Customer Relationship Marketing Communication representative who drives the projects of BtoB marketing infrastructure and communication scheme optimization by utilizing CRM/MA tools to realize Lenovo’s commercial business growth.　Also marketing assistance roles are included in this role.

1. Understand Lenovo’s CRM/MA tools such as Marketo and Dynamics etc. Lead the project of customer lead/pipeline nurturing process optimization among company wide.

2. Manage CRM and the projects which cover its Goal, KPI, Process, Timeline, Resources etc. Drive it as project manager.

3. Co-work with internal stakeholders such as segment marketer, communication team, commercial sales, operation, and the counterpart from Asia pacific in timely manner.

4. Involve appropriate external vendor resources and manage it.

5. Give direction to organization as professional of CRM/MA.

6. Analyze the data, understand the customers’ buying behavior, and solve the issues to contribute to sales.

7. Manage leads in D365/ Marketo and import them.

8. Other marketing assistance such as events support of other marketing members

■Key Interaction with:

• Internal: Segment marketer (from Marketing team), Commercial sales, Asia Pacific HQ, Sales operation, eCommerce, Product & Strategy etc.

• External: Channel Partners, Customers, Creative Agency, Media Agency, Operational Agency, Event Agency

■Requirements

Must Have – essential

• CRM/MA project participation more than 3 years

• Manage any CRM tools

• BtoB marketing more than 3 years

• CRM tool optimization management

• Native Japanese with daily English conversation skill

• Documentations (Microsoft Office)

• Proactive attitude

• Logical thinking

• Analytics

• Multi tasker

Good to have – desirable

• CRM/MA project lead more than 3 years

• Website operation management

• Digital marketing

• Managing external resources

• Understanding of Marketo

• Understanding of Dynamics

■ Typical candidate

• CRM Communication staff from CRM operation firm or IT consulting firm or MA tool provider

Additional Locations :

• Japan – Tōkyō – Chiyoda-Ku

• Japan

• Japan – Tōkyō

• Japan – Tōkyō – Chiyoda-Ku