Storeganise is a B2B SaaS provider serving the self-storage industry, with clients in over 30 countries worldwide. We help self-storage businesses automate their operations and drive growth. As a fully remote company, our team is spread across various countries, and we take a flexible, results-driven approach to everything we do.

We’re looking for a highly motivated, go-getter to join our team and help drive business growth while ensuring the success of our current clients. You’ll be part of a global Customer Success team, collaborating with colleagues across different time zones. Reporting to a regional manager, you’ll also work closely with other team members to tackle customer challenges and find effective solutions.

To learn more about Storeganise, visit storeganise.com.

The Role

This is an exciting opportunity for an experienced Customer Success professional to work from home within a positive company culture. However, this role is not for everyone. We expect results, high standards, and a strong commitment to excellence. As the face of our company, you will be responsible for:

• Leading product demos via webcam for potential customers
• Managing onboarding calls with new clients
• Handling customer support tickets and inquiries with professionalism and empathy
• Managing inquiries over the phone or via email

Requirements:

• Exceptional verbal and written communication skills (tested during the interview process). If your written English isn’t flawless, please do not apply.
• The ability to work APAC hours or be based in Asia.

Key Responsibilities:

• Become an expert on our platform and products to answer customer questions accurately and promptly
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Lead product demos with potential customers
• Manage onboarding and training for new and existing customers
• Troubleshoot and solve customer problems creatively and efficiently, often requiring custom solutions
• Test new features, reproduce bugs, and provide detailed feedback to the product team
• Collaborate with team members to improve help articles and training videos
• Identify and implement improvements to the customer support process
• Provide insights to leadership and product teams to constantly improve the software and business operations

What We’re Looking For:

We need a self-motivated, highly capable individual who:

• Has 5+ years of experience in Customer Support, Customer Success, Account Management, Sales, or a similar role, preferably within B2B SaaS
• Thrives on problem-solving and critical thinking under pressure
• Has a strong understanding of software, enjoys exploring its features, and appreciates how it applies to business operations
• Possesses exceptional communication skills (both written and verbal)—this will be tested during the application process
• Has extensive experience working with computers (5–10 years minimum)
• Is comfortable working remotely and using tools like Slack to collaborate asynchronously
• Values proactive, continuous improvement
• Can work autonomously while being part of a global team
• Speaks fluent English

Technical Setup:

• A fairly good computer (Mac preferred, but Windows is acceptable)
• A stable and reliable internet connection
• A webcam for video calls and demos
• A headset with a microphone (can be provided if needed)

Bonus Points For:

• Knowledge of the self-storage or property sectors
• Sales training or experience in a sales role

What We Offer:

• Competitive pay
• Work from home
• Generous holiday allowance
• Opportunities for professional development
• A collaborative and supportive work environment

Who This Job Is NOT For:

This role is not suitable for:

• Those uncomfortable with high expectations: If you don’t thrive under high standards or aren’t willing to deliver exceptional results, this role is not for you.
• Individuals without flawless written English: Clear, professional communication is key, and your written English will be tested during the hiring process.
• People who struggle with problem-solving or independent thinking: If you rely heavily on guides, templates, or scripts to resolve issues, this role won’t be a good fit. We expect you to become an expert in the software, run tests, and develop unique solutions to customer problems—many of which won’t have predefined answers.
• Those unfamiliar with remote work: You need to be self-motivated, disciplined, and able to work independently in a remote setting.
• Candidates who cannot work APAC hours: This position requires availability during Asia-Pacific time zones.
• Anyone with limited experience in technology: If you’re not comfortable working with software, troubleshooting, or learning technical systems, this role may be challenging.

This job demands initiative, adaptability, and a strong desire to master the software and find creative solutions to problems. If this doesn’t sound like you, it’s best to explore other opportunities that better align with your strengths.

Why Join Us?

We’re incredibly proud of our Customer Success team, which consistently earns 5-star reviews for the quality of our service. In this role, you’ll be expected to uphold these high standards and continue delighting our clients.

If you’re a proactive, detail-oriented individual who loves solving problems and helping customers succeed, we’d love to hear from you!