Community Phone’s mission is to connect people within local communities by building the most customer-focused communications company on the planet. We’ve created an ultra-reliable, plug-and-play phone—whether it’s sitting next to cash registers, inside hundreds of Starbucks, or on the desks of business owners. We also recently launched Community Phone+, our mobile app, which lets customers use the same phone number on the go, send messages from their business number for the first time, and enjoy all the modern benefits of a cloud phone system.

Community Phone+ also boosts revenue by enabling calls during peak hours to roll over to other employees’ cell phones, automates appointment bookings and post-call tasks, and streamlines internal communications.

As a venture-backed, Y-Combinator graduate, we’ve grown from a small team in 2018 to a company of around 70 people across 15 countries and many different time zones. We proudly serve over 25,000 customers, including seniors, small businesses, franchises, military bases, and sovereign American Indian nations across the U.S. As we continue to expand, we’re looking for passionate individuals who share our goal of improving the lives of our customers by applying technology to make communication as simple as possible.

🌟 About the Role

Are you passionate about supporting small business owners? Do you thrive on the challenge of building and training high-performance sales teams that operate at Olympic levels of success?

At Community Phone, we’re on a mission to become the most customer-focused phone company in America. As a Senior Sales Manager on our B2B Go-to-Market team, you’ll combine your dedication to small businesses with your sales expertise to help us scale 10x over the next three years by building and leading your own sales team.

Your team will engage and educate small business owners and their staff—often “Mom and Pop” businesses with fewer than 15 employees—on how Community Phone can transform their operations, save them money, and help them grow. Your team will be responsible for prospecting, qualifying leads, driving conversions, and ensuring smooth onboarding.

At Community Phone, we believe in moving fast, challenging the status quo, and focusing on what truly matters. Speed beats perfection, first principles trump tradition, and truth always wins over vanity metrics.

🚀 Your Mission

Build and Lead a High-Performance Team
You will recruit, hire, and train an elite B2B sales team of high-energy, motivated individuals. You’ll set the standard in both behavior and execution, leading with clarity, intensity, and purpose to drive your team’s peak performance.

Accelerate Performance
Create a streamlined, efficient sales engine by developing workflows, knowledge bases, and tailored messaging campaigns. Train your team to maximize daily prospect outreach with precision, and build a culture where effort and execution directly lead to results.

Generate and Convert Leads
Your team will quickly engage, qualify, and convert cold prospects into loyal customers. Your relentless focus on speed and efficiency will ensure every opportunity is captured and maximized.

Execute with Precision Metrics
Own and crush key performance indicators (KPIs): speed to lead, connect rate, qualified rate, close rate, ARPU, team variance, and 90-day product activation rate. Continuously push your team to exceed benchmarks, adapting strategies to uncover better ways to hit goals.

Test, Adapt, Dominate
Run bold experiments to refine outreach methods, messaging, and cadences. Analyze results with laser focus, pivot quickly, and embed successful tactics into your team’s workflow.

Close the Feedback Loop
Gather insights from frontline conversations and relay them to marketing, product, and leadership teams. Your team’s feedback will influence strategy, improve offerings, and drive execution across the company.

🏆 You Are…

Relentlessly Accountable
You don’t just carry your team’s quota—you own it like a personal mission. If something’s not working, you rebuild. If the sales process is unclear, you redefine it. If the script isn’t converting, you write a better one. You take full ownership of making your team unstoppable.

A True Architect of Excellence
As a hands-on leader, you build your team brick by brick. You train, coach, and lead from the trenches, ensuring every rep understands not just what to say, but why it matters. You see your team’s success as a direct reflection of your ability to design processes and tools that create winners.

Obsession-Driven
Winning isn’t just a goal—it’s an obsession. You’re laser-focused on understanding customer pain points and creating sales pitches that resonate deeply. You drive your team to master discovery, connect with prospects, and close deals with conviction.

Hunger Incarnate
You create an environment where hunger is contagious. Your team feels the thrill of success and the anticipation of hitting goals. You lead by fostering a culture of expectancy—where effort meets reward, and everyone strives to exceed expectations.

Truth-Obsessed
Metrics aren’t just numbers—they’re a roadmap to greatness. You track, interpret, and adapt based on key metrics like speed to lead, close rates, and more. You report results honestly and use insights to refine strategies.

An Opportunistic Optimist
You don’t see setbacks; you see stepping stones. Challenges fuel your creativity, and failures are simply feedback loops. You turn obstacles into opportunities with resilience, inspiring your team to do the same.

A Master Communicator
You communicate complex ideas clearly and purposefully, cutting through the noise to address what matters. Whether motivating your team or selling to a prospect, you communicate with authenticity that builds trust and drives action.

Curious to the Core
You live to learn. You question everything, challenge assumptions, and dive deep into the details. Your relentless curiosity fuels innovation, allowing you to adapt and iterate outreach strategies across industries and personas at lightning speed.

A Builder of Belief
You create a team that doesn’t just work together—they believe together. Through your leadership, every rep sees their potential for success and feels the pull of collective ambition. You make your team’s goals not just achievable, but inevitable.

💙 Community Phone Culture

At Community Phone, we have a customer-obsessed culture. We're looking for team members who love our product and mission, and see the remote-first environment as a bonus.

In addition to the job description, here are some traits shared by our team members:

• Curiosity and Learning: We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We foster continuous learning to empower our team to tackle challenges and excel in their roles.
• Efficiency Where It Counts: We operate lean, optimizing resources to improve products and deliver world-class customer experiences. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission.
• Bias Toward Action: We take decisive action over deliberation, recognizing that achieving world-class results requires pushing limits and taking risks.
• Transparency: We prioritize direct communication to resolve issues quickly and build strong relationships.
• Founder Mindset: We take ownership of our work and constantly seek improvement, delivering the best results with a sense of accountability.
• Caring Mentality: Our customers come first, and we collaborate to provide exceptional service. We foster a customer-focused culture that drives our success and promotes teamwork.