Inside Sales Rep I

In charge of setting up and selling maintenance contract renewals for Honeywell Productivity Solutions & Service products based on the assigned area and accounts. Responsible for direct revenue generation through contract renewal sales and contract sale leads. Responsible for daily support of customer accounts, including on-going communication within, but not limited to, the assigned account portfolio. Accountable for the company’s service process image in the eyes of the customer, by providing the highest level of satisfaction, professionalism and involvement when engaging in their requests, concerns and issues.

This is hybrid work 3+2 (3 days home + 2 days office).

RESPONSIBILITIES

• Preparing the renewal quotations (offers) and sending them to the designated customer contacts, 90 days prior to the ongoing contract expiration date.

• Following the escalation process for non-responsive or negative renewal feedback, 30 days prior the expiration date.

• Generate the monthly assigned number of leads for EOC/EOS units via SFDC

• Provide and maintain the highest level of customer satisfaction, utilizing problem solving skills to bring resolution to all requests/inquiries/complaints.

• Provide customers with requested reports and information by email or telephone in a timely and professional manner.

• Joining and actively participating in the Renewal Pipeline Meeting, discussing ongoing renewals, sharing feedback and updates and establishing approaches and strategies to bring in revenue.

EXPERIENCE

• Relevant experience in a similar position of customer support & sales and data input (preferably Salesforce, SAP / CRM experience).

• Experience with Knowledge Management best practices

• Structured and process minded, strong coaching and communication skills

• Ability to present information clearly and concisely, in verbal and written forms and to communicate comfortably with diverse audiences at all levels of the organization

• Able to provide effective, accurate and on point information. Persuasion abilities are a plus.

• Obsessed with customer and quality. Unbounded customer orientation and satisfaction mindset, while understanding and working within the company policies. Having both the company’s and customer’s interest in sight.

QUALIFICATIONS:

• Bachelor’s degree or equivalent

• Inside Sales or equivalent background

• Excellent Word, Excel and PowerPoint skills

• Proficient English Speakers (will add specific language based on the region)

• Excellent Interpersonal and communication Skills

OUR OFFER

• A culture that fosters inclusion, diversity, and innovation in an international work environment

• Market specific training and ongoing personal development.

• Medical plan provided by Signal Iduna.

• Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, transportation budget and fuel cards, etc.

• Hybrid Work Policy (3 days in the office, 2 days’ work from home);

• Business Travel Accident Insurance.

• Voluntary defined contributory pension plan.

• Meal allowance.

• Experienced leaders to support your professional development.

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#FutureShaper

#LI-Hybrid

Honeywell helps organizations solve the world’s most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.