Description

Job Family: Customer and Professional Services

Source Job: Professional Services Consultant

Job Code: PLPSCP3

eProductivity Software (ePS) is a leading global provider of industry-specific business and production software technology for the packaging and print industries. We are headquartered in Pittsburgh, Pennsylvania with offices worldwide. With over thirty years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when its customers thrive.

eProductivity Software is looking for a Professional Services Consultant to join our North American team and provide professional services to new and existing eProductivity Software customers, within our Packaging Services Team. Services can include implementation, analysis, documentation, development, as well as diagnosing and resolving software, operating system, network, database, and other issues. Services are provided both our customer site, also through via phone, email, and the Internet. This position will sit remotely anywhere in the United States near a major airport.

What you will do:

• Develop and deliver Consulting Services around the use of eProductivity Software ERP/MIS and support applications for the packaging industry.

• Develop and deliver Consulting for ERP and Business Intelligence applications.

• Develop and maintain standardized training documentation and supporting materials.

• Ensure any client issues are identified quickly, forwarded to the proper resources and resolved in a timely manner to ensure key project milestones are met.

• Work with eProductivity Software clients to analyze and interpret business requirements, provide customized solutions within the core product while offering industry best practices.

• Organize and schedule client customization deliverables as required by eProductivity Software client Professional Services projects.

• Provide ERP and industry-specific knowledge transfer utilizing eProductivity Software consulting methodology and documentation.

• Assist Teammates with issues to ensure project objectives are being met.

• Be an Ambassador of eProductivity Software!

This role might be a good fit if you:

• Possess a Bachelor’s Degree in Computer Science Printing/Packaging or equivalent experience.

• Have 4 or more years of experience providing professional services and/or custom development of web-based software solutions; within the printing or packaging industry preferred.

• Possess printing or packaging industry experience/knowledge

• Possess excellent organization, communication, written, and problem-solving skills

• Possess excellent presentation skills

• Are experienced with Enterprise Resource Planning / Management Information Systems

• Are experienced with computer operating systems

• Are experienced with relational databases

• Can manage multiple priorities and multi-task

• Have a working knowledge of Client/Server architecture

• Ability to travel up to 60%