Receptionist

Position: Customer Experience Agent (Receptionist)
Location: Vinkeveen – Urech region, The Netherlands
Department: Operations
Start Date: March 2025
Contract Type: Seasonal (until end of October 2025)
Line Manager: Base Manager
Le Boat, part of the Travelopia group, is the world’s leading provider of self-drive boating holidays, offering unforgettable experiences on Europe and Canada's inland waterways. With over 55 years of expertise, we provide a diverse fleet designed for all party sizes and budgets. Our boats require no license or prior boating experience, making them accessible to everyone. Operating across 9 countries, Le Boat is most famous for cruising the Canal du Midi in France, one of our most popular destinations.
About the Role:
Our base teams play a crucial role in delivering exceptional holidays, contributing to why our customers return year after year. As a Customer Experience Agent, you’ll be the first point of contact for our customers when they arrive and depart, ensuring their journey starts and ends on a high note. This fast-paced, customer-focused role requires excellent sales and organizational skills to help our customers get the most out of their holiday.
What You Will Be Doing:
- Go above and beyond to ensure customers have the best possible holiday experience.
- Create a warm, friendly, and welcoming environment for customers at the start and end of their stay.
- Oversee a seamless and efficient check-in process, ensuring customers are fully informed and excited about their trip.
- Offer local recommendations and tips on activities, restaurants, and sites to help guests make the most of their time on board.
- Upsell additional services like collision damage waiver insurance and cleaning packages.
- Welcome customers back at the end of their stay and manage the checkout process.
- Assist in creating daily and weekly departure schedules using the Neptune reservation system.
- Update the Neptune database daily with customer and cruise information.
- Encourage customers to complete our online Customer Service Questionnaires (CSQ) and leave reviews on third-party sites.
- Keep the reception area neat, ensuring it makes a great first impression for all customers.
- Support colleagues across different departments to maintain a seamless customer experience at all times.
What We Are Looking For:
- Proven experience in delivering excellent customer service.
- A strong track record in upselling ancillary products to customers.
- Knowledge of the local area and tourist attractions is a plus.
- Strong attention to detail and the ability to juggle multiple priorities.
- Highly organized and able to respond to competing demands efficiently.
- Clear and timely communication with colleagues, head office, and customers.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Motivated to achieve both base and company objectives.
- Fluent in both English and Dutch (essential).
- Additional fluency in French or German is a bonus.
- Fully eligible to work in the Netherlands.
Benefits:
- Competitive salary (based on experience).
- Employee referral program.
- Career progression and growth opportunities within Le Boat.
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If you're passionate about customer service and excited to work in a vibrant, dynamic environment, we want to hear from you!