Remote Community Support Specialist (Pacific Standard Time Zone)

Join IFTTT and Help Make the Internet Work Better for Millions
At IFTTT, we are revolutionizing the way everything connects. With over 25 million users, 160,000 Pro customers, and more than 1,000 supported services, we’re the leading no-code platform that brings digital tools together. We aim to become the go-to platform for Digital Creators and DIYers who want to automate their businesses, expand their communities, and streamline their homes.
Position Details:
- Working Hours: 9:00 AM – 5:00 PM PST (Monday – Friday)
- Location: Fully remote
About the Role:
As a Support Specialist at IFTTT, you’ll work directly with our Pro community, assisting users while collaborating with a small, cross-functional team. You will play a key role in shaping the future of our platform and make a meaningful impact on its growth and success.
What You’ll Be Doing:
- Triage questions and feedback from IFTTT Pro users efficiently
- Help users build Applets using filter code (JavaScript)
- Audit and improve IFTTT’s help documentation
- Contribute to enhancing platform documentation and in-product explanations
- Become an IFTTT expert to assist colleagues with internal questions
- Identify, reproduce, and document technical issues, product enhancements, and user experience improvements
What We’re Looking For:
- Troubleshooting expertise: Comfortable digging through logs to resolve issues
- Trend-spotting ability: Recognize recurring problems and identify potential solutions
- Testing and problem-solving skills: Recreate unique issues and escalate as needed
- Positive and candid communicator: Speak up when something needs attention
- Fluent in written and spoken English
- Experience:
- Interacting with APIs and user authentication (OAuth 2)
- Working with Zendesk
- Providing email support or using CRM tools
- Experience working remotely
- Plus: fluency in multiple languages
- Plus: JavaScript experience
Additional Information:
- Hourly Rate: $13 – $25 USD, depending on qualifications, experience, and location
This is a great opportunity to be part of a dynamic team and help shape the future of automation and digital connectivity. If you’re passionate about troubleshooting and problem-solving, we’d love to hear from you!