What You Can Expect
The Onboarding & CSM (LATAM) role is key to providing an exceptional platform experience for our enterprise-level customers. You will play a crucial role in building and nurturing long-term customer relationships, ensuring an outstanding customer experience. This position involves leading the implementation and delivery of Workvivo to our new LATAM clients, while also focusing on customer satisfaction, engagement, and success management.

About the Team
Our team is dedicated to driving customer success and growth across Latin America. We collaborate closely with sales, marketing, product, and support teams to ensure a smooth customer journey. Our approach is tailored to the specific needs of the Latin American market, focusing on driving customer satisfaction, retention, and expansion, while adapting global best practices to local requirements.

Responsibilities

• Oversee the onboarding process for your assigned customers
• Develop and implement detailed success plans for customers
• Drive strategies to ensure customer satisfaction, retention, and growth
• Monitor customer health and proactively address any concerns or issues
• Stay up-to-date with market trends, competitor activities, and regulatory changes
• Adapt global best practices to meet the unique demands of the Latin American market

What We’re Looking For

• At least 4 years of experience in customer success, customer experience, or a related field, with expertise in the Latin American market
• A deep understanding of the Latin American business landscape, cultural nuances, and regulatory environment
• Proficiency in both English and Spanish and/or Portuguese
• Willingness to travel within the region as needed

Benefits
As part of our award-winning culture, our benefits program offers a variety of perks and options to help employees maintain their physical, mental, emotional, and financial well-being. We support work-life balance and provide opportunities to contribute to the community. For more details, click Learn.

About Us
Zoom helps people stay connected and collaborate more effectively. We’ve built the best enterprise collaboration platform, supporting products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re fast-paced problem-solvers, designing solutions with our customers and users in mind. Join us to make an impact and grow in a diverse, inclusive environment.

Our Commitment
We believe that the success of Zoom comes from the unique contributions of all Zoomies. We are committed to maintaining a workplace where everyone’s perspective is valued and represented. Zoom is proud to be an equal opportunity employer, and we welcome people of all backgrounds, experiences, abilities, and perspectives. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We are an affirmative action employer and comply with EEO guidelines. All information will be kept confidential.

If you require assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form, and someone from our team will reach out to support you. Please note, this form is only for applicants needing accommodations related to a qualifying medical disability. Non-accommodation requests will not be addressed through this form.