Retail & Fastrack Lead

Posted on October 9, 2025

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Job details

  • Profession: Uncatalogued Profession

  • Country of the Job: United Kingdom

  • State of the Job: GBR

  • City of the Job: Chertsey

  • Job Application Deadline (Year): 2025

  • Type of job: Full-time and/or Part-time and/or Contract

  • Job salary amount given (annually): $20,000 - $30,000

  • Hiring Company: LEGOLAND

  • Mode of Work: Onsite

  • Applier's country: United Kingdom

  • Benefits Included: Health insurance, Stock shares, Disability protection

  • Job Contact Details: Recruitment@thorpe-park.co.uk

What you’ll bring to the team

Location: Thorpe Park

Hours: Full time, part time, weekends & holidays

Contract Type: Seasonal, until November 2025

Working as a Team Leader for Retail & Fastrack at Thorpe Park means helping us to create memorable experiences, as well as taking every opportunity to maximise sales and revenue each day. Alongside responsibility for your units, you will play a vital role in delivering the day-to-day operation of the department (including undertaking Duty Manager shifts), whilst following and enforcing Health & Safety guidelines and policies to ensure we keep all our guests and colleagues safe.

Responsibilities :

  • To help and support the Retail & Fastrack department in achieving sales, profit protection, service and H&S targets and standards.

  • Daily operation of units, ensuring the opening and closing is completed, handling queries from both guests & team members and using enhanced till privileges to perform refunds, cashing out and financial checks

  • Assisting the Retail & Fastrack Management Team by overseeing seasonal host and senior host teams and supporting with performance management & development

  • Conduct regular mystery shop audits and be prepared to give feedback & development points directly to the member of staff involved

  • Ensure that the shops, units and kiosks are always presented in an industry leading way, with cleanliness, accuracy of pricing and stock availability in the forefront

  • Ability to make and act upon day-to-day decisions confidently and independently to ensure that the department is represented in a positive way to the wider park

Qualifications & Experience

No previous experience required , just enthusiasm and eagerness to learn!

Show us you’re guest obsessed by being positive and helpful .

Go together to show our guests that’s you care!

Benefits

  • Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!

  • 25% discount in our retail shops and restaurants

  • 40% discount online off LEGO, and much more!

  • Free bus from Staines station for all employees 

  • Fortnightly pay

  • Free staff parking

  • Ongoing training & development to have a longer-term career in Merlin

  • Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.

Pay Range

GBP £12.58/Hr.

Submit a Referral (https://seasonalcareers-uk-merlinentertainments.icims.com/jobs/8710/retail-%26-fastrack-lead/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)

Location (Country-County-City) UK-Surrey-Chertsey

Job ID 2025-8710

Employment Type Full-Time

Offer/Contract Type Fixed End Date/Seasonal

Location Name Thorpe Park Resort