With a strong focus on customer service, we aim to provide technology that supports the productivity of KN staff at all levels.

Your Role

Our team seeks to provide high-quality technical guidance and support for global infrastructure services, including email and email archiving.

Your Responsibilities

• Provide 2nd and 3rd level support for operational issues.

• Document processes, procedures, changes, and task progress.

• Participate in on-call duties to ensure seamless business operations.

• Ensure full compliance with our Corporate Policies for the e-mail products.

• Align with stakeholders on requirements and communicate changes accordingly.

• Administer Exchange Online, Secure Email Platforms, and Veritas Enterprise Vault on-premises.

• Mentor Support’ team members, providing guidance and support to help them develop their skills

• Collaborate with other departments to ensure integrated and cohesive solutions across the organization.

• Investigate and optimize operations through automation (e.g., PowerShell routines) and governance (creating KPIs).

• Optimize architecture and improve services by conducting deep research and staying updated with the latest industry trends.

• Conceptualize and implement modern workplace environments based on Microsoft 365 services, ensuring their smooth operation.

Your Skills and Experiences

• Strong customer and service orientation.

• Proficiency in using Jira and Wiki documentation.

• Entra ID knowledge is welcome but not mandatory.

• Advanced knowledge of PowerShell for automation.

• Experience with Veritas Enterprise Vault for email archiving.

• Strong interest in new trends and innovations in cloud technology.

• Familiarity with AI technologies and developing AI agents as a plus

• Pleasant team player with good communication skills in English, both verbally and written.

• Interest in modern working methods in a team, with experience working in an Agile environment.

• Strong problem-solving mindset, with the ability to tackle complex issues, simplify processes, and identify root causes.

• Successfully completed university degree in (business) informatics or completed training as an IT specialist with several years of professional experience.

• Profound knowledge of and practical project experience with Microsoft 365 products, especially Exchange Online and E-mail related services.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am – 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.