Splunk is seeking a Senior Technical Support Engineer to provide enterprise level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management, our growing market place of solutions, and more.

Responsibilities:

Work directly with customers and partners to provide Enterprise and Cloud Level Support

Respond to and follow up on our client’s product related issues

Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments

Develop a deep understanding of the Splunk products and offerings

Provide documentation and participate in online forum support for real-time questions

Reproduce customer issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation

Providing outstanding customer service and technical support to Splunk clients and maintaining customer relationships

Assist in developing support tools to help troubleshoot issues

Requirements:

Experience in: UNIX (Linux, Solaris, AIX, HP-UX), LDAP, Windows, and Mac OS X

Exposure to: AWS (including Amazon EC2), GCP or Azure would be helpful

Experience in a Technical Support

An understanding of Relational Databases

Nice to have: Python, Shell Script, Perl, C++/C#/Java, HTML, XML, JSON, Regex

Experience of Splunk, similar tool or Business Intelligence is a plus

Logical approach to problem solving

Works well as part of a team and contributes to continuous improvement

Outstanding verbal/written communication skills, and relationship building capabilities

Excellent time management skills with the ability to prioritise customer issues effectively

Passionate about technology with a strong desire to work in a fast paced technical environment

Must be able to work in a fast paced technical environment and support a product with frequent product releases and regular maintenance updates.