By joining Sedgwick, you’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Service Delivery Lead

Service Delivery Lead

Have a front row seat at the forefront of client success.

As the Service Delivery Lead, you’ll be managing a portfolio of International Corporate clients. You’ll work closely with the International Operations Manager to deliver the service expected by our International clients across all classes of business including liability, motor, property and other specialty lines.

Whilst training will be provided, ideally we’re looking for someone who has some prior experience of client management and can hit the ground running.

We will provide full system training but you should have a good working knowledge of excel to allow you to deliver client MI reports, analyse and check MI and explain the value Sedgwick brings to our valued clients through data analysis.

You’ll need a proactive mindset, excellent communication skills, and a client-focused approach. Even though you’ll be comfortable working independently, you’ll be part of a supportive International team with dedicated technical and managerial support.

Along with visits to client sites in the UK, we are happy for your base to be a balance of our office and your home.

This is perfect for detail-oriented problem-solvers, with a passion for helping clients, who crave variety and want to build a rewarding career.

The skills you will have when you apply:

• Excellent communication skills: You’ll speak with and write to clients, brokers, insurers, MGA’s, and more. You’ll explain complex details clearly and negotiate fair agreements for all.

• Problem-solving abilities: You should be able to identify and solve problems efficiently.

• Time management: As to some extent you’ll be planning your own week, you must effectively manage your time, prioritize tasks, and meet deadlines. You will be required to handle multiple client projects simultaneously.

What is helpful in your application:

• Previous client management experience, whether as a lead or working alongside others

• The ability to prepare MI, check and always and tell a story to clients from it

• Understanding of client delivery processes and best practices.

• Insurance experience

The skills that will be developed once working:

• Working alongside existing Client Directors and Operational teams we’ll provide all the specific training you need to thrive in this role.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience, and qualifications.

• Private Pension Plan.

• You will join an appropriate incentive (bonus) scheme.

• Holiday allowance of 25 days plus bank holidays.

• Flexible working from our office or your home.

Health & support

• Private healthcare plan (including pre-existing conditions).

• Life assurance.

• Employee assistance programme for employee wellbeing.

• Group Income Protection.

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications.

• Discounts on various products and services.

At our company, you won’t just build your career; you’ll thrive. Our comprehensive training program empowers you to excel, with extensive courses on demand, training specific to roles, and opportunities to continue formal education. Together, we’re not only reshaping the client delivery landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we’d be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation.

After the closing date, we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com