Description

DIVE IN TO A NEW CAREER WITH A LESLIE’S COMPANY:

With over 65 years of experience and expertise, Aqua Quip, a front runner in the world of aquatic luxury and outdoor leisure, became a part of Leslie’s family in January 2019. We’ve consistently been trailblazers, pushing the boundaries in installation, service, repair, and maintenance within the industry. Our unwavering passion revolves around delivering user-friendly, dependable water care products. These encompass a wide spectrum, ranging from pools and spas to BBQs, outdoor kitchens, hearth, saunas, and an extensive selection of backyard accessories.

Job Overview:

It’s an exciting time to be with Aqua Quip. We are currently experiencing industry-leading growth and expansion. Aqua Quip is looking for additional team members to take us to the next level. The objective of the Store Manager is to oversee the performance of the store to ensure it is meeting or exceeding customer service standards, sales plans, profitability, operating procedures, and all merchandising objectives. Is directly responsible for growing and managing sales plans, profit margins, payroll, and all controllable expenses. Responsible for the effective execution of all company-developed programs. Hires proficient applicants with the right competencies and experience, trains and develops them in all required training programs, and establishes the expectation of providing excellent customer service and a great place to work through personal example and expectation.

Key Responsibilities:

• In charge of the store’s sales performance.

• Meet or exceed sales

• Meet or exceed EBITDA/SOC

• Meet or exceed labor rate

• Meet or exceed your gross margin budget for the fiscal

• Meet or exceed Average Ticket and Unit per Transaction goals.

• Drive customer count increase over last

• Manage all controllable costs with a view to maintaining profitability.

• Facilitate and supervise daily operations at a store to make sure that team members work together effectively to make sales, contribute to proper store procedures, and upkeep.

• Sell all products by understanding the characteristics, features, and benefits of the products that we sell.

• Understand all operating procedures, train team and execute as written.

• Provide customer service and interact with customers who have an issue or need support with a purchase, return, delivery or installation.

• Develop new customers and maintain rapport with previous customers resulting in referrals and rave reviews

• Handle customer care scenarios calmly and logically with the customer and company in mind for win-win outcomes

• Work on site to oversee employee activities and handle the administrative and managerial duties of running a store.

• Make sure that your location is stocked with the correct amount of merchandise and adjust the store layout to display in-demand, sale event, and seasonal items.

• Develop strategies to meet sales targets and plan promotions to attract business.

• Evaluate employees and mentor them to improve their retail skills, addressing issues with staff and planning professional development opportunities and company policies for employee behavior.

• Work to exceed all sales and profit goals by organizing, training and motivating sales teams.

• Treat your location as if it was your own business.

• Manage the locations schedule requests, swaps and team schedule issues and changes required to cover all shifts

  Qualifications:

• Oversee to ensure that all team members are proficient with the right competencies to sell all products including pools, hot tubs, swim spas, grills and saunas.

• Hire, coach and train new team members on products, sales skills, procedures and policies to ensure they are proficient with the right competencies to sell.

• Continually coach and train seasoned team members to help them achieve more and advance their careers.

• Communicate with Assistant Manager to maintain productivity at all times.

• Communicate with, and oversee sales team to ensure proper displays and signage are in top notch condition, follow ups are done in a timely manner, procedures are executed correctly, and customer issues are handled.

• Ensure all current company marketing materials and displays are always available to assist with sales.

• Supervise and assist employees with customer service.

• Maintain proper inventory levels, ensure stock is maintained and maximum efficiency in exceeding sales goals.

• Merchandising, signage and price tags.

• Responsible for store and (if applicable) personal sales depending on location.

• Manage social media accounts for continued growth and success if needed.

• Seek ways to better promote the store, the product lines and services within the store.

• Ensure all equipment and software is operational in order to operate efficiently.

• Ensure all hired and contracted services are on task.

• Ensure operating supplies are always in stock.

• Maintain store in top operating condition and supplies are always in stock.

• Ensure the store remains clean and presentable at all times.

• Ensure the stock areas are always organized and easy to view and retrieve merchandise.

• Uphold and enforce all company policies including the mission statement and company values.

• Strong sales skills with a full understanding of the selling process

• Management experience

• Strong customer service skills

• Excellent communication skills

• Ability to consolidate the sale and walk the customer through every stage of the deal, and close sales

• Strong negotiation skills

• Good training skills and temperament

• Strongly committed to hitting targets and exceeding goals

• Understanding of sales related calculations / math

• Proactive in-store planning skills

• Self-motivated leadership

• Organizational skills

• Effective time management – Ability to plan and organize your own daily selling activity to secure sales through effective sales lead follow up

• Ability to operate basic business software, emails and Google Drive

  Benefits:

• Medical/Dental/Vision/401k with matching

• Paid Time Off and Sick Time

• Employee Discounts

• Advancement Opportunities

• Making a difference in our customers lives

  Working Conditions:

• Must be physically able to lift and carry at least 10 lbs. when needed

  Pay: $40,000 – $45,000 / salary, plus commission

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.