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PURPOSE AND OBJECTIVES

The hiring unit for this position, the Sustainability Customer Adoption Unit (SCAU) is part of SAP’s Sustainability Growth Unit (SGU). The mission of the SGU is to enable a sustainable economy, by including sustainability in the ERP and helping customers on their sustainable e2e-transformation journeys.

The Sustainability Customer Adoption Unit (SCAU) contributes to this mission by focusing on the adoption of SAP’s Sustainability cloud solutions and driving continuous customer success, with a growth mindset on cloud-first and scalable approaches.

The SCAU is a global unit and comprised of two teams: Adoption Services and Adoption Care. The open position of Adoption Services Senior is part of the Adoption Services team.

The team focuses on:

• acting as trusted sustainability advisor & multiplier, combining the expertise of black belt SAP consultants covering sustainability & product subject-matter-expertise;

• excellent project delivery for (early) sustainability customers, i.e., implementation services from scoping to go-live, with focus on time-to-value and customer satisfaction;

• support of adjacent customer success tasks where (sustainability) services knowledge and experience are needed:

• Pre-sales and activation support, incl. deeper exploration conversations with prospects, demo set-up and presentation, RfP input or services sales support incl. services scoping

• Enablement (L4/5-level), incl. for other SAP stakeholders and partners, knowledge asset creation and orchestration of cross-regional sharing of global best-practices.

SCAU works in close alignment with product engineering, GTM, IBUs, CSS (regional SAP Services, Delivery@Scale, CSMs) and our partner ecosystem. It holds a strategic position and high visibility across those functions, championing sustainability adoption and success of our customers.

EXPECTATIONS AND TASKS

As a Sustainability Adoption Senior in the Adoption Services team, you are motivated to drive our success by securing long-term customer adoption & satisfaction, represented, amongst others, by a growing number of successful go-lives, renewals and expansion.

You will work in a global team and play an instrumental role in (non-exhaustively):

• supporting successful (early) implementation projects to create lighthouse customer cases globally

• transforming customer requirements and working out project / solution concepts as part of a fit/gap

• setting-up, configuring and activating the solution(s) in line to customer requirements and processes

• actively using existing AI use cases

• supporting an architectural evaluation by combining the customers’ system landscapes & processes with SAP’s current & future roadmaps

• working in tandem with the regional/local delivery teams, business development teams and/or partners, while building and sharing best practice

• driving product success by rolling-in customer requirements or project concepts to improve our sustainability solutions, and contribute to ready-to-use service packages

• supporting SAP solution stakeholders across product engineering, product marketing and GTM with robust solution knowledge

• providing foundational expertise in project management

QUALIFICATIONS

To drive these core tasks, you are someone who has:

a customer-centric mind set:

• to excel in project implementations aiming to become a trusted customer advisor

• to position and implement our products adapted to customer´s business processes and system landscape needs

• to collect and channel customer feedback back to product development to improve our sustainability solutions

a functional Sustainability solution understanding:

• ideally, with experience in one or more of the areas below:

• ESG Reporting solutions (such as SAP Sustainability Control Tower)

• Climate Action solutions (such as SAP Sustainability Footprint Management including SDX and/or SAP Environment Management)

• Circular Economy solutions (such as SAP Responsible Design and Production)

• Social Responsibility solutions (such as SAP EHS, SAP S/4HANA for Product Compliance)

• Analytics or data tools (such as SAP Analytics Cloud, SAP Datasphere and PaPM)

WORK EXPERIENCE & ADDITIONAL SKILLS

• 3-5 years of working experience as SAP Consultant, in Pre-Sales or in Business Development

• customer-facing experience with solid understanding of SAP solutions, systems & system landscape

• ideally, 3-5 years in Sustainability or a related field

• very strong commitment to learn and build your knowledge in the Sustainability area

• ability and willingness to undertake global travel

• pro-active and self-responsible working style

• team-player, results-oriented, with a can-do attitude

• communication skills to convey complexity in an understandable and convincing manner

• foundational skills in project management

• fluency in English is required, additional languages are welcome

• University degree or comparable further educatio

​ Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 427265 | Work Area: Consulting and Professional Services | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.