Overview
CData Virtuality, a Product Unit of CData Software, is a leading solution in data integration and management. Our platform is renowned for its powerful data virtualization capabilities, enabling businesses to seamlessly access, integrate, and manage data from multiple sources in real time, without the need for extensive data replication. Supporting a wide range of data sources and formats, CData Virtuality helps organizations streamline their data infrastructure and enhance decision-making processes.

The Position
We are seeking a Senior Software Support Engineer to join our dynamic team at CData Virtuality. As a key player at a leading data virtualization software provider, you will contribute to transforming the way businesses manage and access their data globally. Your role will ensure seamless support for our diverse customer base, ensuring optimal performance and enhancing their experience with our software. The position will cover working hours across all American time zones.

Your Role and Impact
As a Senior Software Support Engineer, you will play a crucial role in both proactive and reactive service delivery. With your technical expertise, you will address complex software issues and offer support at various levels. Your key responsibilities will include:

• SaaS Support: Responding to customer inquiries via in-product Intercom, providing support across all levels (1st to 3rd), with an emphasis on 2nd and 3rd level.
• CData Virtuality Platform Support: Providing ticket-based troubleshooting and problem resolution for both EU and US customers.
• SaaS Monitoring: Using monitoring tools to identify and resolve incidents proactively.
• Setup and Operations: Configuring and managing cloud environments, performing software updates on Windows and Linux systems (via RDP and SSH), and ensuring smooth software and server operations.

What We're Seeking

Must-Have Requirements:

Personal:

• Strong communication skills and fluency in English.
• Self-organized, motivated, and responsible with an empathic and analytical approach.
• Excellent problem-solving skills and a curious mindset.

Professional:

• Knowledge of database technologies and Linux.
• Proficiency in SQL and debugging source code.
• Experience in software support/consulting or a similar function.
• Ability to troubleshoot effectively and understand documentation to achieve desired outcomes.
• Experience with SLA-bound operations and providing support via screen-sharing or phone.
• Familiarity with bug trackers, Cloud platforms (AWS, Azure), and container platforms.

Your Advantages
By joining CData Virtuality, you’ll be at the cutting edge of data virtualization, working alongside passionate professionals in a rapidly growing field. We offer a dynamic and supportive environment, where you can grow your technical skills and make a significant impact on both our company and customers. Enjoy competitive pay, flexible work conditions, and the chance to be part of an exciting journey in an innovative industry.

Perks Include:

• A stable job with freelancer flexibility.
• Opportunities to work as a contractor worldwide or as an employee in Germany.
• Flexible working hours and remote work options.
• Paid vacation days and sick leave.
• Fast, reliable monthly payment in EUR, USD, or Crypto (as preferred).
• Contributing to the success of a rapidly growing company.
• Access to cutting-edge technologies.
• Supportive, approachable leadership.
• Career continuity and growth opportunities.
• Smart, friendly, and international colleagues.
• Full integration into teams and invitations to global team events.

Apply Now
If you’re a technically-driven individual passionate about solving complex problems and eager to make an impact, we want to hear from you! Submit your application today and take the next step toward a rewarding career with us.

What our team loves about working at CData Virtuality:

• Stability and flexibility of a freelancer position.
• Work-from-home and flexible hours.
• Paid vacation and sick leave.
• Competitive salary and the option to be paid in EUR, USD, or Crypto.
• A supportive, global team culture.
• Engaging with cutting-edge technology.
• Direct access to approachable C-Level leadership.
• Opportunities for continuous growth and development.

CData Virtuality is proud to foster a diverse and inclusive environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Important Notice: CData’s recruitment team does not use SMS or WhatsApp to communicate with job applicants. If you receive a message on these platforms about a job opportunity, please be aware it is likely a scam. All open positions are listed on the CData Careers page. Use the "Apply Now" link or apply through LinkedIn to submit your application.