BriteBiz is a premier CRM and Business Management Platform tailored for event professionals. We empower venues, planners, and vendors to optimize sales, operations, and finances, enabling them to grow efficiently while providing exceptional customer experiences.

As a self-funded company, we prioritize the needs of our customers and the well-being of our team. We are motivated by a bold vision to challenge the status quo and redefine industry standards.

We’re seeking a Technical Support & Onboarding Specialist to lead customer onboarding, manage technical support inquiries, and drive product adoption. This role ensures a seamless customer experience from initial setup through full implementation, acting as a bridge between technical support and customer success.

As an Onboarding Specialist, you'll lead onboarding sessions, guide customers through account setup, troubleshoot technical issues, and offer best practices to ensure success. Your goal is to remove obstacles, improve retention, and encourage product adoption.

You’ll become a key member of our fast-growing, dynamic tech company.

Key Responsibilities:

Customer Onboarding & Product Adoption:

• Lead onboarding meetings, product demos, and training sessions for a smooth setup.
• Understand customer goals and tailor the onboarding process accordingly.
• Proactively address any roadblocks related to setup, implementation, and support.
• Equip customers with best practices and resources to ensure success with BriteBiz.

Technical Support & Problem-Solving:

• Handle customer inquiries via Intercom, providing timely and effective support.
• Troubleshoot technical issues and assist with system configurations.
• Conduct end-to-end testing to ensure system reliability.
• Collaborate with the customer success team to support retention and engagement.

Documentation & Continuous Improvement:

• Develop and maintain knowledge base articles, FAQs, and interactive guides.
• Act on customer feedback to refine onboarding and improve product adoption.
• Implement tools and automation to optimize onboarding processes.

What We’re Looking For:

Technical Expertise:

• IT or Business Information Systems (BIS) degree, with SaaS support experience. Proficient in configuring Webhooks/Zapier, and understanding basic HTML, JavaScript, and CSS.

Customer-Focused Approach:

• Excellent relationship-building skills through email, phone, and video calls.

Product Expertise:

• Ability to master BriteBiz features and provide efficient, confident support.

Problem-Solving & Adaptability:

• Quick thinker, able to assess customer needs and recommend tailored solutions in real time.

Project Management:

• Experience managing multiple projects in a fast-paced startup environment, staying flexible and organized.

Communication & Training Skills:

• Strong ability to educate customers and simplify complex technical concepts.

Process-Driven Mindset:

• Proven experience optimizing onboarding workflows and improving documentation.

Bonus Qualifications & Experience:

• Experience in event or venue management.
• Familiarity with accounting platforms like QuickBooks or Xero.
• Prior experience with customer support tools like Intercom or Zendesk.
• Experience with SaaS CRM or business management platforms.

What We Offer:

• Career growth in a fast-paced SaaS company.
• Flexible remote/hybrid work options.
• Ongoing learning and development opportunities.
• Competitive salary based on experience.
• Global exposure, with customers across Europe and North America.